Delivery Information

We offer FREE DELIVERY to UK mainland on all orders with NO MINIMUM SPEND using Royal Mail, DPD Local, TNT and Palletways.

Couriers will deliver your order to the ground floor entrance of your property; this does not include unpacking, positioning or assembling the items.

Important: We always advise you to examine your order before the courier leaves your premises. If you find any issues, you should either refuse the delivery or clearly describe the type and nature of the damage on the delivery note.

Orders containing a bladed item will incur a delivery charge for age verified delivery.

For Express Delivery, orders must be placed and paid for by 1pm. Orders placed after 1pm, on a Friday, during the weekend or on a bank holiday will be dispatched on the next working day.

Not all items are available for express delivery; this will be clearly stated in the product details. For larger or bulkier items, we recommend contacting our team before purchase.

Express delivery charges are non-refundable if dispatched on time and delayed by the courier. However, if your item has not arrived by the third working day, please call us on 01254 427761 and we will review this for you.

For age verified deliveries, if nobody is present or ID cannot be provided, delivery will be re-attempted the next working day. If unsuccessful, a calling card will be left and the parcel held for 24 hours. If no contact is made and the parcel is returned, an admin charge of £8.00 + VAT (£9.60) along with the original delivery cost will be deducted from your refund.

Delivery to Offshore & Remote Areas
We can deliver to offshore and remote areas including Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands and Alderney. This will carry an additional cost, which will be calculated at checkout. Orders outside mainland UK are not eligible for express delivery.
Extended Delivery Items
Some items, particularly heavier or bulkier products, may require longer delivery times.

While we aim to provide accurate lead times, these cannot always be guaranteed. Please call us on 01254 427761 if you need to confirm delivery times.
Heavy & Bulky Equipment
Our delivery team will contact you to arrange a suitable delivery date.

Delivery is made to the ground floor entrance where pallet truck access is available and does not include stairs or lifts.

Customers are responsible for ensuring items will fit through access points. Any costs from failed delivery attempts will be the customer’s responsibility.

Delivery does not include unpacking, positioning or assembly.
Force Majeure
We are not liable for delays or failure to deliver goods due to circumstances beyond our control.
- Acts of God (natural disasters)
- War, riot or civil disturbance
- Fire, flood or extreme weather
- Strikes or industrial action
- Government regulations or actions
- Supplier delays
- Shortages of materials, labour or manufacturing capacity
In these situations, we will work to resolve any issues as efficiently as possible.

Delivery Information

We offer FREE DELIVERY to UK mainland on all orders with NO MINIMUM SPEND.

All orders containing a bladed item will incur a delivery charge for age-verified delivery; because of this, orders containing bladed items qualify for free delivery with a minimum spend of £50. You will need to verify your age at the point of delivery.

Delivery to offshore & Remote area 's (such as Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands, Alderney) carry an extra cost.

For costs to offshore & remote areas please see prices below.

We use Royal Mail, DPD Local, TNT & Palletways for our deliveries, dependant on the type & size of the parcel.

For Express Delivery* the order must be placed & paid for by 1pm. All orders placed & paid after 1pm will be dispatched the next working day*. Express delivery only applies to mainland UK orders.

Orders placed after 1pm on a Friday will be dispatched on a Monday (excluding bank holidays). Orders placed on a weekend, bank holidays and after 1pm will not be dispatched until the next working day*.

If an item is not available for express delivery it will be clearly noted in the product details. You may also call our customer service team to enquire about delivery times for large & bulky item before purchase.

* - Next Working days are Monday to Friday & does not include weekends.

Express delivery services are booked as a next working day delivery option, where available.

* - Express delivery charges are non refundable if the delay is due to the courier and the tracking confirms the delivery was shipped on time by Butchers Equipment Warehouse, however a refund will be given if the item is still not delivered by the 3rd working day, please call for further information.

On occasions of failed delivery for age verified deliveries, delivery will be re-attempted the following working day. If the delivery is still unsuccessful after these attempts the courier will leave a calling card and hold the parcel for a further 24 hours for you to contact them and re-arrange delivery. On occasion that contact is not made and the parcel is returned to Butchers Equipment Warehouse an admin charge of £8.00 + VAT (£9.60) along with the original delivery costs will be deducted from your refund.

Failed delivery is considered as customer not present or customer unable to provide age verified identification.

Delivery is to the entrance only & does not include unpacking, positioning or assembling items. The Customer must examine the Goods on delivery and before the carrier leaves the Customer’s premises and if there is any damage the Customer must either refuse delivery or clearly specify damage on the delivery note.

Delivery to Offshore & Remote Areas
Offshore & Remote area delivery services (such as Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands, Alderney) carry an extra cost. This cost will be calculated at checkout
Extended Delivery Items
Some items have extended delivery times. This applies to most heavy or bulky items.

Please note we cannot guarantee delivery within the lead times quoted on the website, contact us on 01254 427761 if you need to confirm lead times.
Heavy & Bulky Equipment
Our specialist delivery team will contact you to confirm a delivery date. Best efforts will be made to deliver within the timescale mentioned on the item description.

Delivery will only be be made to the ground floor entrance to the building where there is pallet truck access. It does not include negotiating lifts or stairs.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer’s responsibility.

Delivery does not include unpacking or positioning or assembling items.
Force Majure
The Supplier shall not be liable for any failure to deliver the Goods arising from circumstances outside the Supplier’s control.

Non-exhaustive illustrations of such circumstances would be act of God, war, riot, explosion, abnormal weather conditions, fire, flood, strikes, lockouts, Government action or regulations (UK or otherwise), delay by suppliers, accidents and shortage of materials, labour or manufacturing facilities.